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Tabitha W.'s Review
Buyer beware. I contacted NeuroFeedback XYZ nearly a year ago for an insomnia problem. I'd tried neurofeedback many years ago and it was somewhat helpful. I liked the idea of getting treatments at home. I paid $500 for the first 6 treatments. At that time I found Robert Mayer attentive and compassionate. I felt like I got some improvement, and Robert said it was very important to keep taking treatments, because "continuity" mattered. So I ordered 20 more sessions for $1,500. Then things changed.
I stopped having improvement after the first few sessions. Robert tried different things but it was obvious neurofeedback was not going to work for me. Sometimes I actually slept worse right after a session. Robert agreed. He suggested transferring my unused sessions to my daughter because they were nonrefundable. She needed to sleep better and manage stress with school.
Things went from bad to worse with Robert. He came late to the sessions. Other times the equipment malfunctioned. Sometimes he missed sessions altogether, always making the excuse that I must have written down the wrong date. He then went on vacation. After that he needed to take weeks off for personal reasons. Apparently, "continuity" wasn't so important anymore.
Shortly after starting with Robert, I recommended a neighbor to him who also suffered from insomnia. Months later, she also reported the same problems I'd experienced. After paying for a large number of sessions, Robert became unreliable. He eventually disappeared.
When I complained that his service had gone downhill, Robert said my daughter was at fault because she wasn't really into the treatment. Then he said I had gotten more than my money's worth already and didn't owe me anything. That was the last time I spoke to Robert.
I believe neurofeedback has value for some types of insomnia but I don't recommend Robert's company.