Helping Win Hearts & Minds on
the Battlefields of Online Media
  1-800-685-1360

Reviewbusters Review RESPONSE Service


     

    Don't let bad reviews
    go unanswered.
    Shape the message!


    Don't get spooked...

    ...when disgruntled customers or jealous competitors try to destroy you with negative attack reviews and posts on the web.

    ...or if you need help managing—monitoring, documenting and sometimes responding to—the ongoing stream of reviews about your company, products or services.

    We'll Write Your Responses
    Our Reviewbusters response team will help ensure that your customers, clients, patients, prospective employees and other stakeholders get the right information on Google, on your Yelp page, and on your Facebook page. Or on your Glassdoor and Indeed pages. Or your Amazon and Walmart product pages. Or on blogs. Or on your Better Business Bureau page.

    We'll also make sure that internal constituents, such as the product development team, get the valuable feedback available from online reviews and other postings, in a form that is useful to them.

    As needed, we'll write private responses to reviewers, as well as asking a review site or other blog or website to remove a review. Both are important and sensitive communications that could benefit from the help of a professional communicator.

    Our perspective is that reviews, blog posts, or any commentary that allows for a response, is a communications opportunity. They are an invitation, in a non-commercial public forum, to deliver positive marketing messages. Our motto is that we can take even the most negative review and turn it into a marketing opportunity! We invite you to check out our attack reviews case studies and decide for yourself.

    Ongoing Program or Individual Reviews
    We can manage all of your reviews on an ongoing basis, working as independently as you like—typically, though not necessarily, on a monthly retainer basis. Or we can respond to individual reviews, even just one review, using time-fee billing.

    If we manage all your reviews on an ongoing basis, we may set up (or use your) review management system with a dashboard that lets us see and manage everything, through which we can monitor for new reviews, and which provides direct links into review sites, making it easy to respond.

    With an ongoing review management program, the first step is getting the background we need of your services or products or company, and develop response tools such as fact sheets and message matrix documents, which you approve. We can also help you catalog and analyze existing reviews for problem issues as well as favored features and benefits of your services/products/company.

    For responding to one or multiple individual reviews, our Response EXPRESS service makes it easy for you to take action now. You simply fill out our formmail, and based on your responses, we'll email back a quote. Some factors that effect cost, other than number of reviews, is the complexity of the situation and if you can communicate with us via email or if we need to hold phone calls.

    Communications Pros You Can Trust
    The senior writers and consultants at Review HELPER are experienced communication pros who've worked for international public relations agencies helping Fortune 500 and leading global companies with their crisis communications, risk communications, and issues management programs. (See our founder's bio.) We know how to write effective public responses to hostile situations.

    Easy to Work With
    Review HELPER brings world-class expertise to businesses at affordable prices and non-constraining business arrangements.

    For clients with ongoing service needs, e.g., we're responsible for monitoring and writing several responses every month, we may enter into a monthly retainer service agreement. But for clients with less predictable service needs, or even a one-time engagement, we're happy to do pay-per-service and pay-as-you-go, based on hourly billing rates. Unlike most PR and marketing agencies, we require no multi-month contracts, retainers or minimums.

    We also designed our work process to be put as little time burden on you as possible. We tell you what information we need, and you provide it via email or phone.

    Getting Started with Us
    If you have a specific review or reviews you feel are damaging, you can act right now. Fill out the formmail on our Response EXPRESS page and we'll get right back to you with a quote.

    Or you may want to discuss a broader program. Perhaps you have a lot negative reviews on different sites. You may have other web marketing needs that you'd like to discuss. If so, please fill out our Tell Us About Your Business form, and we'll arrange a phone meeting.