Helping Win Hearts & Minds on
the Battlefields of Online Media

Reviewbusters Review RESPONSE Service


    Don't let bad reviews
    go unanswered.
    Shape the message!

    Our seasoned communications pros will help...

    ...when disgruntled customers or jealous competitors try to destroy you with negative attack reviews and posts on the web.

    ...if you need help managing—monitoring, documenting and sometimes responding to—the ongoing stream of reviews, both bad and good, about your company, products or services.

    We'll Write Your Responses
    Our senior practitioners are seasoned public relations/public affairs pros with deep experience that pre-dates the web., helping leading companies and organizations to manage difficult issues, from shape their message and manage difficult issues. Our review responses will ensure that your customers, clients or patients, your prospective employees and other stakeholders, get the right information—on Google, on your Yelp page, and on your Facebook page. Or on your Glassdoor and Indeed pages. Or on industry-specific review sites (e.g. Home Adviser). Or on your Better Business Bureau page.

    We'll also make sure that internal constituents, such as the product development team, get the valuable feedback available from online reviews and other postings, in a form that is useful to them.

    As needed, we'll write private responses to reviewers, as well as asking a review site or other blog or website to remove a bad review. Both are important and sensitive communications that could benefit from the help of a professional communicator.

    Our perspective is that reviews, blog posts, or any commentary that allows for a response, is a communications opportunity. They are an invitation, in a non-commercial public forum, to deliver positive marketing messages. Our motto is that we can take even the most negative review and, with our response, turn it into a marketing opportunity! We invite you to check out our case study examples of negative review responses and decide for yourself.

    Ongoing Program or Individual Reviews
    Our review response service will manage all of your reviews on an ongoing basis, working as independently as you like—typically, though not necessarily, on a monthly retainer basis. Or we can respond to individual reviews, even just one review, using time-fee billing.

    If we manage all your reviews on an ongoing basis, we may set up (or use your) review management system with a dashboard that lets us see and manage everything, through which we can monitor for new reviews, and which provides direct links into review sites, making it easy to respond.

    With an ongoing review response management program, the first step is getting the background we need of your services or products or company, and develop response tools such as fact sheets and message matrix documents, which you approve. We can also help you catalog and analyze existing reviews for problem issues as well as favored features and benefits of your services/products/company.

    For responding to one or multiple individual bad reviews, our Response EXPRESS quick quote makes it easy for you to take action now. You simply fill out our formmail, and based on your responses, we'll email back a quote. Some factors that effect cost, other than number of reviews, is the complexity of the situation and if you can communicate with us via email or if we need to hold phone calls.

    Communications Pros You Can Trust
    The senior consultants and writers at Review HELPER are experienced communication pros who've served for international public relations agencies helping Fortune 500 and leading global companies with their crisis communications, risk communications, and issues management programs. (See our founder's bio.) We know how to write effective public responses to hostile situations.

    Easy to Work With
    Review HELPER brings world-class service expertise to businesses at affordable prices and non-constraining business arrangements.

    For clients with ongoing review response service needs, e.g., we're responsible for monitoring and writing several responses every month, we may enter into a monthly retainer service agreement. But for clients with less predictable service needs, or even a one-time engagement, we're happy to do pay-per-service and pay-as-you-go, based on hourly billing rates. Unlike most PR and marketing agencies, we require no multi-month contracts, retainers or minimums.

    We also designed our work process to be put as little time burden on you as possible. We tell you what information we need, and you provide it via email or phone.

    Free Evaluation
    We're happy to evaluate your situation at no charge and get back to you with our assessment and tell you what we can do to help. Please give us enough information so we can hunt down everything we need to. And tell us what you'd like to achieve. (Your information will be treated as proprietary and confidential.)

    If you have other web marketing service needs that you'd like to discuss, or want to tell us more about your business, please fill out Tell Us About Your Business form.

    Get a Quote Quote
    If you have a specific bad review or multiple bad reviews you feel need responding to, you can act right now. Fill out the formmail on our Response EXPRESS page and we'll get right back to you with a quote.